FREQUENTLY ASKED QUESTIONS

1. Where are you based?

2. What are your fees?

3. What hours are you open?

4. How does payment work for appointments?

5. Do you accept insurance funding?

6. How do I set up a first appointment?

1. Where are you based?

We have two main venues, and can also offer remote sessions online.

Bedford Consulting Room, 4 Goldington Road, Bedford, Bedfordshire, MK40 3NF

Alexandra Dench, Elli Kyrou, Freena Tailor

Bedford Consulting Rooms are private consultation rooms in a beautifully decorate victorian building used by a variety of allied health professionals. Entry to the building can only be gained by prior arrangement with buzzer system entry. There is disabled access using the ramp at the main entrance, a disabled toilet on the ground floor and ground floor consultation room available to book. Also available are consultation rooms upstairs. There is free parking outside the front of the building for several cars. If this is full there is a pay & display car park at the next turning.

Manor Farm Lakes, Great North Road, Lower Caldecotte, Biggleswade, SG18 9BB

Dr Laura Keyes, Marie Allman, Elli, Kyrou, Charlotte Grahame, Kyla Georgios

The room is exclusively used by our team, set next to a peaceful fishing lake. Entry to the building can only be gained by prior arrangement with buzzer system entry. With air conditioning and all ground floor, there is disabled access throughout and a disabled toilet. There is free parking outside. 'Walk & talk' sessions of the lake are available, with a lap of the lake taking 45 minutes.

2. What are your fees for therapy?

Our fees are set according to the qualifications, training level & years of experience the therapist holds. We have three sets of fees to reflect this:

Clinical Psychologist/Director: £160/session
Clinical Psychologists, Counselling Psychologist (Alex) & Clinical Associate in Applied Psychology (Freena): £150/session
CBT Therapist (Marie) & Counselling Psychologist (Sharanjit, remote): £120/session

3. What hours are you open?

Our team covers a range of weekday daytime and evening hours.
We run some Saturday clinics for Autism and ADHD assessments.
When you contact us, we can give you our team's availability.

4. How does payment work for appointments?

For therapy sessions, we ask that payment be made on the day any sessions take place via your online banking, so that arrears do not build up.
For assessments, we send a deposit request to you and then later on in the process send two invoices.

5. Do you accept insurance funding?

We accept insurance funding for Autism and ADHD assessments by BUPA and some others insurers.
We do not take on BUPA funded therapy cases.
We do not usually accept insurance funded therapy but this is on a case-by-case basis, so please contact us to discuss. We would ask that you self-fund sessions and then claim back from your insurer directly.
We do not accept AXA or BUPA funding for therapy sessions but do for neurodiversity (ADHD & Autism) assessments.

6. How do I book in for a first appointment?

The best way is to complete our contact form or email us at amy@drlaurakeyes.com

Request an appointment